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About Me

I’m a multidisciplinary designer currently

working as a Service Designer in local government, with a strong foundation in UX and UI design. I specialise in balancing user needs with business goals to create meaningful, user-centred services.

 

My experience spans improving and redesigning public services using the GDS Design System, as well as developing new products and services within both local government and the NHS. I bring a problem-solving mindset and a passion for designing accessible services that work for everyone.

With a background in teaching and senior leadership, I think strategically, communicate with clarity, and lead with empathy. Creativity, stamina, and a deep understanding of people are at the heart of my practice - qualities that have shaped me into a versatile and effective designer.

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User Experience Skills

  • Research

  • UX/UI Design

  • Product Design

  • Service Design

  • Usability Testing

  • Analysis

  • Affinity Diagrams

  • Customer User Journey

  • User Flows

  • Wireframes

  • Visual Design

  • Prototyping

  • Miro

  • Figma

  • Information Architecture

  • Personas & User Stories

Soft Skills

  • Communication

  • Innovation

  • Problem Solving

  • Creative Thinking

  • Empathy

  • Leadership

  • Management

  • Presenting

  • Teaching

  • Training

  • Reporting to Stakeholders

  • Creating a Positive Culture

  • Team Building

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